A bill shock is as bad for you as it is for your subscribers. It happens when a customer receives a bill that surpasses his expectations, and in not the right way. While most big operators have the wherewithal to absorb pain of a lost customer, it is the MVNOs that are worst hit by such an event. The negative publicity it generates, no matter how small, has the potential to compromise MVNO’s best laid plans, which generally revolve around creating customer goodwill. Mostly, it has been seen that such debacles happen when the OCS you have is not up to the mark. Enhance your Prospects with a Better MVNE and OCS Losing out on customers can be debilitating for an MVNO business. Therefore, as an MVNO owner you should focus sincerely on finding the right OCS. The best and the most convenient way to do this, is by partnering with a competent MVNE that has already delivered successfully in the past. An MVNE that is capable of creating tailor-made solutions can help you build an OCS that meets your particular requirements. There are many things that you should expect from your MVNE, however, the two most important features you should never compromise on are:
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Telgoo5's stage is advanced and coordinated; ready to deal with a lot of interest. Despite the fact that we have a lot of fulfilled customers, we ensure that every one of them can pick a tweaked arrangement that fits them superbly. We comprehend that each business has various needs and will go along with us at different phases of their advancement. Thusly, we treat every single business as a novel accomplice.
that we are focused on serving. This dedication from us keeps your business allowed to do the significant work of pulling in new clients, constructing your image, and making your business as well as can be expected be. Consider Telgoo5 a strong stage that enables you to concentrate on the urgent work developing your business. This thought enables you to sit back and relax and realize that everything is dealt with for you. We have several diverse charging profiles and get set up to more than one thousand one of kind blends of convergent charging, so you can tailor our items to accommodate your particular needs. You never need to utilize what doesn't work for your organization. We are tied in with streamlining the procedure, making it simpler on you, and exceeding expectations at our command of astonishing client administration. With CDR-based charging and charging that performs both disconnected and progressively, Telgoo5's telecom charging system was intended for the particular needs of MVNOs and MNOs. Besides, we generally represent tax assessment in charging system and can help organizations in exploring complex telecom tax assessment matters. When a customer receives a bill that he did not expect, it is called a bill shock. Too many bill shocks and you, as an operator, risk losing your customers. The situation is particularly grim for MVNO when it comes to bill shock. As they already have a smaller number of subscribers when compared with MNOs, a loss of customers can be back breaking for their business. After analysis, it has been proven that a faltering OCS is mostly the cause of bill shocks. Transform Your Fortunes with a Better OCS Your OCS directly dictates how well you are able to monetize your services and bill the subscribers. Therefore, you should always pay special attention to your billing software and especially the OCS. Below are some essential functions that you should look for in your OCS system.
OCS plays a key role in managing the billing and charging functions of a telecom organization. To ensure that all billing tasks are handled efficiently and accurately, you should partner with experienced telecom billing vendors that can offer you a reliable OCS. As companies change their focus and become more customer-centric, the importance of innovative telecom solutions has increased. Especially when it comes to accuracy in billing, there is no middle ground and you cannot survive without owning/leasing a robust and reliable telecom billing software. In today’s telecom operations, the most critical element of is OCS. After many revisions since its inception, OCS has improved dramatically and has become critical for modern-day charging and rating applications. What is an OCS? Online charging system better known as OCS is a vital part of telecom billing architecture. It forms the real-time beating heart of any BSS. Every customer exchange – whether it is event-based or session-based – is accounted for by the OCS. It also features an Account Balance Management Function (ABMF) that stores and updates vital subscriber information. It is a great advancement in the telecom industry that fixes the many anomalies/limitations of erstwhile IN and offline billing systems. The Risks of a Flawed OCS An OCS is the most critical component of any telecom operation. Whether you are an MVNO or a major network operator, you should understand that your whole brand image depends on this vital resource. As every user interaction is captured by OCS, it is crucial for all your billing tasks. In case your OCS is flawed, it may lead to the creation of error-ridden invoices that will be sent to your customers. If this happens, then your customers will most likely switch their operator, which will spell doom for your business. Therefore, you should put all your efforts in finding an accurate OCS solution that can be trusted. Vital OCS Features You Should Be Concerned About An OCS system has many attributes that determine its efficacy in any business model. While different telecom operators may have their own preferences about these features, there are some important attributes that are critical for all telecom billing operations:
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August 2019
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